Los resúmenes, navegación y metadatos de políticas están localizados. El cuerpo legal completo usa como respaldo el texto canónico en inglés salvo cuando ya mantenemos una traducción específica de jurisdicción.
01Security posture
LENS builds and operates AI products for cities, enterprises and critical infrastructure. We treat security as a precondition for that work, not a feature. Our posture is published, our claims are auditable, and our controls are designed for customer review.
02Certifications & audits
| Standard | Status | Last assessment |
|---|---|---|
| ISO/IEC 27001:2022 | Certified | Held in the OEM legal name |
| ISO 9001:2015 | Certified | Held in the OEM legal name |
| ISO 14001:2015 | Certified | Held in the OEM legal name |
| NIST CSF 2.0 | Self-assessed | Internal review |
| HIPAA Security Rule | Aligned (BAA-ready) | Continuous |
Reports under NDA: solutions@lenscorp.ai.
03Selected controls
Encryption
TLS 1.2+ in transit (TLS 1.3 preferred). AES-256 at rest using FIPS-validated cryptographic modules. Key custody via the managed key service of the deployment cloud, with annual rotation.
Access
SSO with hardware MFA for production. JIT elevation with reviewer approval. Quarterly access reviews. No standing root access.
Logging
Immutable audit logs for every production action. 1-year hot retention; 6-year cold retention for PHI/regulated workloads.
Network
Zero-trust internal model: every service-to-service call is mutually authenticated. Public ingress is terminated with TLS.
SDLC
Required code review by a second engineer. Static analysis and dependency scanning on every pull request. Dependency upgrade targets: 7 days for high severity, 30 days for medium.
Incident response
24×7 on-call. Page-tested every quarter. Customer notification within 72 hours of confirmed incident; 5 business days for HIPAA Breach.
04Vulnerability disclosure
Found something? We want to hear from you. We commit to:
- Acknowledging your report within 5 business days.
- Giving you a triage outcome within 15 business days.
- Not pursuing legal action against good-faith researchers operating under this policy.
Scope
In scope: *.lenscorp.ai and LENS-operated demo endpoints. Out of scope: customer-operated deployments (contact the customer), social engineering, physical attacks, denial of service.
How to report
Email solutions@lenscorp.ai with the affected URL, reproduction steps and impact. If you need to send the report encrypted, ask us for a key first and we will arrange it.
05Bug bounty
We do not currently run a paid bug bounty programme. Valid, novel reports are acknowledged and, with your permission, credited when we publish the fix. Duplicate and out-of-scope reports are not eligible for credit. To coordinate disclosure, email solutions@lenscorp.ai.
06Contact
- Trust & compliance: solutions@lenscorp.ai
- Vulnerability reports: solutions@lenscorp.ai
- Customer incident line, around the clock: +91 11 411 70 170 (toll-free) or +91 99907 36796
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